WHEN SERVICE IS ONLY ADEQUATE
It seems that The Term SERVICE Has Two Points of View:
- The Customer
- The Service Provider
In the ALL Too Often Times of NOT Being Able to REACH a HUMAN BEING in REAL TIME via the Telephone… It becomes More Clear WHY as a Society We have Come to Embrace Social Media as a Way to Reach Out and Touch Someone.
Service is Actually an Intangible – You Cant Touch It, Taste It, or Smell It.
Service is Purely In the Hands Of the Provider, Who Generates and Delivers.
When We Actually Have the Opportunity to Connect with Someone – Face to Face, It is Really VERY Easy to Please Almost ANYONE with a Few Simple Gestures:
A Smile Will Always Crack the Ice, and Pave the Way
A Cheerful Hello Will Assuredly Promote Good Spirits
A Genuine Attitude of Wanting to Serve Will Set the Tone
A Desire to Provide an Outstanding Experience Will Overcome Any Mishaps
A Sincere Thank You is Always Appreciated
OutStanding Service is:
"When Someone Receives a Service that is ABOVE and BEYOND Expectations."
The Customer is ALWAYS Looking for OutStanding Service
As Service Providers… It is Imperative for Us to Create an Atmosphere in Which Our Customers Can FEEL Our Desire to Provide OutStanding Service
In ALL Cases - At ALL Times
Anything Else…… is Only Adequate - Which Quite Simply Put is:
JUST NOT GOOD ENOUGH